We understand that sometimes you might need to change your plans. If you know that you can't have a lesson that has been booked for you, please inform your tutor as soon as possible and cancel the lesson on the system. A lesson is only officially cancelled when it is cancelled on the system. If you need help to cancel your lesson, please read our article detailing how to cancel a lesson.
Lessons cancelled more than 12 hours before the start time of the lesson will incur no charge. In this case you must inform your tutor of this cancellation more than 12 hours before the lesson is due to start.
Lessons cancelled less than 12 hours before their start time will be subject to a charge of 50% of the lesson cost. If there are extenuating circumstances surrounding the lesson cancellation then a full refund may be appropriate at the discretion of the tutor and Tutora.
Bookings cannot be cancelled after the Lesson has started. Lessons which are not cancelled by the student before the start time but are not attended by the student will be charged at full price. If there are extenuating circumstances surrounding the lesson cancellation then a full refund may be appropriate at the discretion of the tutor and Tutora.
If lessons are cancelled by your tutor at any time there will be no charge incurred.