We understand that cancelled lessons can be frustrating. Another benefit of tutoring with us is that we help you secure a more steady income. Students can cancel prior to 12 hours before the lesson start time for free, but will be charged 50% of the lesson fee after that point until the time at with the lesson was due to start.
Any lessons cancelled after this time will be charged at full price. However, tutors must have waited for the student for at least 15 minutes at the location of the lesson and attempted to contact the student via phone in order for us to enforce a 100% charge.
We give every tutor the choice about whether they enforce these charges. If a regular student is truly ill then it may be more appropriate to offer a full refund in order to maintain a good tutor-student relationship. We will help you with these decisions.
If the student has asked you to cancel the lesson within 12 hours of the start time and you would like to enforce the 50% cancellation charge, let the student know that they will need to log into their account, head to their "Lessons" tab and cancel the lesson themselves. This will automatically apply the charge to that lesson.