We strongly recommend a download and upload speed greater than 2MB/s to use the Online Classroom (you can test your speed here: http://www.speedtest.net/) as otherwise you may experience lagging or poor quality sound/video which won’t be any good for either side!
To improve your connection:
- Use a wired connection with an ethernet cable plugged directly into your router where possible (highly recommended!)
- If you are on WiFi, move as close to your router as possible, eliminating any obstacles (like walls!) between yourself and the router
- Ensure other users are not streaming videos, music or downloading large files
- As a final resort, you can turn off your video, but we don’t recommend this as it results in a poorer overall experience